Missing/Lost packageUpdated 2 months ago

Please go through the following steps:

1. Confirm that the shipping address that was entered at checkout is correct.
2. Check with any neighbors and/or housemates that may have picked up or received this package by mistake.
3. Check with your local Post Office—they are responsible for delivery after it leaves our warehouse.  
4. Something else to consider: If it was delivered and has gone missing—might theft be involved? We don't insure packages that are stolen after successful delivery. You can file a theft claim with the carrier. 
5. Please file a claim with USPS. There are timelines you need to follow with USPS depending on how long the package has gone missing until you should file a claim at https://www.usps.com/help/claims.htm.

*For Priority and Express insured mail, scroll down to the bottom of this page to "Start an Online Claim."

*For First Class Mail uninsured, go to "Find Missing Mail."

If you still have not found your package, please, reach out to us at [email protected] and we will help you investigate.