My tracking shows delivered, but I never received it.Updated 2 months ago

In some cases, the shipping carrier may mark a package as "Delivered" a few days in advance when it's still out for delivery. If you haven't received your package after it has been marked delivered, follow these steps:

• Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.
• Check your mailbox or anywhere else you receive mail.
• Check with your neighbors, family, or roommate(s). They might have accepted the package for you.
• Check with your local Post Office or FedEx, depending on the carrier handling your shipment. They are responsible for delivery once it leaves our warehouse.
• Look for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.
• If it was delivered and has gone missing, might theft be involved? We don't insure packages that are stolen after successful delivery. You can file a theft claim with the carrier.
• Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 2-3 business days to account for this. Thanks for your patience!

If it has already been past this timeframe and your package is still missing, please contact the shipping carrier with your tracking number to start a claim/missing mail search and reach out to us at [email protected] with your order number to let us know.