Order Fulfillment DelayUpdated 25 minutes ago

Due to ongoing system-related issues affecting our fulfillment partner, order processing and delivery times may take longer than usual. We appreciate your patience and understanding as we work to resolve these delays and restore normal operations as soon as possible.

Q: Why is my order taking longer to ship?

A: Due to ongoing system-related issues affecting our fulfillment partner, there have been temporary delays in order processing and shipping. We are actively working with our partner to resolve the situation and expect to resume normal service shortly. We truly appreciate your patience during this time.

Q: How long will the delay last?

A: Most orders are experiencing a delay of several business days beyond our usual processing time. While we cannot give an exact timeline, rest assured we are doing everything we can to get your order out as soon as possible.

Q: Can I still place a new order?

A: Yes, our website is still accepting orders. However, please be aware of potential delays in fulfillment. We will keep you updated if there are any major changes.

Q: Can I cancel my order if I don’t want to wait?

A: Yes, if your order has not yet shipped and you prefer not to wait, please reach out to our customer service team [email protected] and we’ll be happy to assist you with cancellation and a full refund.

Q: Will I receive a tracking number when my order ships?

A: Absolutely! As soon as your order ships, we’ll send you a shipping confirmation email with tracking details.