How do I exchange my gift?Updated 3 months ago
If you have received a RipSkirt as a gift and you have found it is the wrong size, print, or fit, we can help you out!
*Our return policy is 60 days, as long as the items are unwashed, unworn, undamaged, non-final sale items, with tags attached and in the original packaging.
Please visit our gift returns portal here: https://returns.ripskirthawaii.com/#/gift.
Enter the order number, original shipping postal code, and the email and shipping address where you'd like your order sent. Then, select the items you'd like to return or exchange.
You have the following options:
- Exchange for a new size
- Exchange for a new item
- Redeem for a digital gift card to use on a future order
Exchanges can only be processed if the return is mailed using the prepaid USPS return label we provide.
Your digital gift card will be emailed within a few days after the prepaid return shipping label is scanned at the post office. Be sure to check your spam and promotions folders as well.
Upon completion of your return/exchange, you'll receive a confirmation email with a link to access and print your return label if you need to do so at a later time.
Please ship your return in the original mailer or your own lightweight packaging as our labels are weight-sensitive.
If you don't know the order number, no problem! Simply select 'Don't have your order information?' and fill out the form - someone will be in touch shortly!
If you need any further clarification, feel free to reach out to our Customer Service team at [email protected]